Product Details:
What is UBEATOR return policy?
Returns Policy
UBEATOR accept return within the first 15 days for a refund after you receive your package. If within 15 days you haven’t request for a return, sorry we could not help you for a refund due to our policy.
If you are eligible for our return policy, please note that we would not afford the shipping cost of your return if for personal reasons’ return, and your return goods and package should be in a good condition.
If your return due to products’ malfunction, please first take photos or videos of item and contact us, we will cover your return freight and refund to you. Or you can choose to allow us to reship a new one and make a discount for you.
Shipping
After your order has been submitted, it takes from 1-3 days for your order to be processed and for your package to ship. Once it has shipped, you will receive a shipping confirmation with your tracking number. Please allow 48 hours before the first initial scan is updated online.
Can I cancel/change my order before it is shipped?
For any order changes, please contact us immediately as changes can not be made once your order has shipped. We can be reached via facebook private message or you can email us at service@ubeator-official.com.
Is express shipping available?
Express shipping may be available based on your shipping address. The option to upgrade your shipping method will usually be available at the final stage of checkout for an additional fee. Express packages are shipped via FedEx,DHL and UPS. However, please note that weekend deliveries are not guaranteed even with express shipping.
Monday to Saturday, 9:30 am-18.30 pm.
Customer Service Email: service@ubeator-official.com
Facebook Page: UbeatorOfficial
After your order has been submitted, it takes from 1-3 days for your order to be processed and for your package to ship. Once it has shipped, you will receive a shipping confirmation with your tracking number. Please allow 48 hours before the first initial scan is updated online.
For any order changes, please contact us immediately as changes can not be made once your order has shipped. We can be reached via facebook private message or you can email us at service@ubeator-official.com.
Express shipping may be available based on your shipping address. The option to upgrade your shipping method will usually be available at the final stage of checkout for an additional fee. Express packages are shipped via FedEx,DHL and UPS. However, please note that weekend deliveries are not guaranteed even with express shipping.
For North America and Europe regions, it may take 5-12 days to arrive
For large furnitures and other regions, it may take 12-20 days to arrive.
Additional delays may occur during the holidays or especially the current global epidemic.
Once your package shipped, you will receive a shipping confirmation with your tracking number and a link to track your package.
We provide global shipment except some very few countries like africa or war regions.
No,all duties and tax are included into price.
Lost packages with a delivery confirmation from the courier can be reshipped free of charge or get refunds.